*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}:root{--primary:         #00868e;--primary-hover:   #046b72;--primary-light:   #e0f0f1;--primary-text:    #00868e;--accent:          #1D9E75;--sidebar-bg:      #391d69;--sidebar-text:    #fff;--sidebar-muted:   rgba(255,255,255,0.62);--sidebar-hint:    rgba(255,255,255,0.38);--sidebar-line:    rgba(255,255,255,0.14);--sidebar-divider: #391d69;--page-bg:         #f8f7f5;--card-bg:         #fff;--bg-panel-login:  #cfccc6;--text-login-panel-title: #1f2937;--border:          #e8e6e1;--border-mid:      #d4d0c8;--text:            #1a1916;--text-muted:      #707070;--text-hint:       #b0ada6;--success:         #15803d;--success-bg:      #f0fdf4;--warning:         #c27803;--warning-bg:      #fef9eb;--danger:          #b91c1c;--danger-bg:       #fef2f2;--info:            #1a4ed8;--info-bg:         #eff3ff;--sidebar-w:       240px;--radius:          10px;--radius-sm:       6px;--radius-lg:       14px;--font-base:       14px;font-family:'Inter', -apple-system, sans-serif;font-size:var(--font-base);color:var(--text)}body{background:var(--page-bg);min-height:100vh}.layout{display:block;min-height:100vh}.sidebar{width:var(--sidebar-w, 240px);background:var(--sidebar-bg);border-right:2px solid var(--sidebar-divider);box-shadow:2px 0 12px rgba(57,29,105,0.18);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:50}.sidebar-brand{display:flex;align-items:center;gap:12px;padding:18px 18px 16px;border-bottom:1px solid var(--sidebar-line);text-decoration:none;min-height:68px}.sidebar-brand:has(.brand-logo) 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12px;border-radius:var(--radius-sm);color:var(--sidebar-muted);text-decoration:none;font-size:13.5px;position:relative}.nav-item:hover{background:rgba(255,255,255,0.08);color:var(--sidebar-text)}.nav-item.active{background:rgba(255,255,255,0.12);color:#ffffff;font-weight:500}.nav-item.active::before{content:'';position:absolute;left:0;top:50%;transform:translateY(-50%);width:3px;height:18px;background:var(--primary);border-radius:0 3px 3px 0}.nav-item.active svg{opacity:1}.nav-item svg{flex-shrink:0;opacity:.8}.nav-badge{margin-left:auto;background:var(--danger);color:#fff;font-size:10px;font-weight:700;padding:1px 6px;border-radius:20px;min-width:18px;text-align:center}.lang-switcher{padding:8px 10px;border-top:1px solid var(--sidebar-line)}.lang-btns{display:flex;gap:3px;flex-wrap:wrap}.lang-btn{transition:all .12s ease;flex:1;padding:5px 2px;border-radius:var(--radius-sm);font-size:10.5px;font-weight:700;cursor:pointer;border:1px solid var(--sidebar-line);background:transparent;color:var(--sidebar-muted);letter-spacing:.04em;min-width:28px}.lang-btn:hover{background:rgba(255,255,255,0.08);color:var(--sidebar-text)}.lang-btn.active{background:rgba(255,255,255,0.14);color:#ffffff;border-color:var(--primary)}.sidebar-footer{padding:12px 14px;border-top:1px solid var(--sidebar-line);display:flex;align-items:center;gap:8px}.user-info{display:flex;align-items:center;gap:10px;flex:1;min-width:0;text-decoration:none}.user-name{font-size:13px;font-weight:500;color:var(--sidebar-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-role{font-size:11px;color:var(--sidebar-muted)}.role-superadmin{color:#c9a8ff}.role-admin{color:#6fe0e6}.role-coordinator{color:var(--success)}.logout-btn{display:flex;align-items:center;justify-content:center;line-height:1;transition:all .12s ease;width:30px;height:30px;border-radius:var(--radius-sm);color:var(--sidebar-muted);text-decoration:none;flex-shrink:0}.logout-btn:hover{background:rgba(255,255,255,0.12);color:#ffffff}.sidebar-version{text-align:center;font-size:10px;color:var(--sidebar-hint);padding:4px 0 8px;letter-spacing:.04em;font-family:'IBM Plex Mono', monospace}.main{padding-left:calc(var(--sidebar-w, 240px) + 36px);min-height:100vh;padding-top:28px;padding-right:36px;padding-bottom:48px;box-sizing:border-box}.sidebar-nav::-webkit-scrollbar{width:4px}.sidebar-nav::-webkit-scrollbar-thumb{background:var(--border);border-radius:4px}.sidebar-footer{flex-shrink:0}.sidebar-version{flex-shrink:0}.lang-switcher{flex-shrink:0}.main-inner{max-width:1400px}.table-wrap{overflow-x:auto}.table-wrap .table{min-width:600px}:root{--sidebar-collapsed-w: 56px}body.sidebar-collapsed .sidebar{width:var(--sidebar-collapsed-w, 56px);overflow:hidden}body.sidebar-collapsed .main{padding-left:var(--sidebar-collapsed-w, 56px)}body.sidebar-collapsed .nav-section-label,body.sidebar-collapsed .nav-label,body.sidebar-collapsed .brand-name,body.sidebar-collapsed .brand-sub,body.sidebar-collapsed .brand-text,body.sidebar-collapsed .user-name,body.sidebar-collapsed .user-role,body.sidebar-collapsed .lang-switcher,body.sidebar-collapsed .sidebar-version{display:none}body.sidebar-collapsed .sidebar-brand{justify-content:center;padding:14px 0;gap:0}body.sidebar-collapsed .nav-item{justify-content:center;padding:10px 0;width:100%}body.sidebar-collapsed .nav-item svg{margin:0}body.sidebar-collapsed .nav-item.active::before{display:none}body.sidebar-collapsed .nav-item::after{content:attr(data-label);position:absolute;left:calc(var(--sidebar-collapsed-w, 56px) + 8px);top:50%;transform:translateY(-50%);background:var(--text);color:var(--card-bg);font-size:12px;font-weight:500;padding:4px 10px;border-radius:var(--radius-sm);white-space:nowrap;z-index:100;pointer-events:none;opacity:0;transition:opacity .15s}body.sidebar-collapsed .nav-item:hover::after{opacity:1}body.sidebar-collapsed .sidebar-footer{justify-content:center;padding:12px 0}body.sidebar-collapsed .logout-btn{margin:0}body.sidebar-collapsed .user-info{flex:0;gap:0}#sidebar-toggle{position:fixed;top:50%;left:var(--sidebar-w, 240px);transform:translate(-50%, -50%);width:28px;height:28px;border-radius:50%;background:var(--card-bg);border:1px solid var(--border);display:flex;align-items:center;justify-content:center;cursor:pointer;z-index:51;box-shadow:0 2px 8px rgba(0,0,0,0.12);transition:left .22s ease, background .12s, color .12s;color:var(--text-muted);padding:0;line-height:0}#sidebar-toggle:hover{background:var(--primary);border-color:var(--primary);color:#fff;box-shadow:0 3px 12px rgba(26,78,216,0.3)}#sidebar-toggle svg{transition:transform .25s ease}body.sidebar-collapsed #sidebar-toggle{left:var(--sidebar-collapsed-w, 56px)}body.sidebar-collapsed #sidebar-toggle svg{transform:rotate(180deg)}.sidebar{transition:width .22s ease}.main{transition:padding-left .22s ease}.page-header{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:24px;gap:16px;flex-wrap:wrap}.page-title{font-size:22px;font-weight:700;line-height:1.2;letter-spacing:-.3px}.page-sub{font-size:13px;color:var(--text-muted);margin-top:3px}.back-link{font-size:13px;color:var(--text-muted);text-decoration:none;display:block;margin-bottom:4px}.back-link:hover{color:var(--primary)}.toast-container{position:fixed;top:20px;right:20px;z-index:300;display:flex;flex-direction:column;gap:10px;max-width:380px;width:calc(100% - 40px)}.flash{padding:12px 14px;border-radius:var(--radius-sm);margin-bottom:16px;font-size:13.5px;border:1px solid transparent;line-height:1.5}.toast-item{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;box-shadow:0 8px 24px rgba(0,0,0,0.14);animation:toast-in 0.28s cubic-bezier(0.16, 1, 0.3, 1)}.toast-item.toast-out{animation:toast-out .22s ease forwards}@keyframes toast-in{from{opacity:0;transform:translateX(24px) scale(0.97)}to{opacity:1;transform:translateX(0) scale(1)}}@keyframes toast-out{from{opacity:1;transform:translateX(0) scale(1);max-height:100px;margin-bottom:10px}to{opacity:0;transform:translateX(24px) scale(0.97);max-height:0;margin-bottom:0}}.toast-close{display:flex;align-items:center;justify-content:center;line-height:1;flex-shrink:0;width:20px;height:20px;border:none;background:transparent;color:currentColor;opacity:.55;cursor:pointer;border-radius:4px;padding:0;transition:opacity .12s ease}.toast-close:hover{opacity:1;background:rgba(0,0,0,0.06)}.flash-success{background:var(--success-bg);color:var(--success);border-color:#bbf7d0}.flash-danger,.flash-error{background:var(--danger-bg);color:var(--danger);border-color:#fecaca}.flash-warning{background:var(--warning-bg);color:var(--warning);border-color:#fde68a}.flash-info{background:var(--info-bg);color:var(--info);border-color:#bfdbfe}.card{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius);padding:20px 24px}.card+.card{margin-top:0px}.card-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px;padding-bottom:12px;border-bottom:1px solid var(--border)}.card-title{font-size:14px;font-weight:600}.card-link{font-size:13px;color:var(--primary);text-decoration:none}.card-link:hover{text-decoration:underline}.stats-grid{display:grid;grid-template-columns:repeat(6, 1fr);gap:12px;margin-bottom:24px}.stat-card{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius);padding:16px 20px;position:relative;overflow:hidden}.stat-card::after{content:'';position:absolute;top:0;left:0;width:3px;height:100%;background:var(--border);border-radius:var(--radius) 0 0 var(--radius)}.stat-card.stat-open::after{background:var(--primary)}.stat-card.stat-progress::after{background:var(--warning)}.stat-card.stat-escalated::after{background:var(--danger)}.stat-card.stat-resolved::after{background:var(--success)}.stat-card.stat-high::after{background:#7c3aed}.stat-top{display:flex;align-items:flex-start;justify-content:space-between}.stat-icon{display:flex;align-items:center;justify-content:center;line-height:1;width:34px;height:34px;border-radius:var(--radius-sm);background:var(--page-bg);color:var(--text-muted);flex-shrink:0}.stat-open .stat-icon{background:var(--primary-light);color:var(--primary)}.stat-progress .stat-icon{background:var(--warning-bg);color:var(--warning)}.stat-escalated .stat-icon{background:var(--danger-bg);color:var(--danger)}.stat-resolved .stat-icon{background:var(--success-bg);color:var(--success)}.stat-high 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9px;border-radius:20px;font-size:11.5px;font-weight:500;white-space:nowrap}.badge-open{background:var(--info-bg);color:var(--info)}.badge-in_progress{background:var(--warning-bg);color:var(--warning)}.badge-escalated{background:var(--danger-bg);color:var(--danger)}.badge-resolved{background:var(--success-bg);color:var(--success)}.badge-closed{background:#f3f4f6;color:#6b7280}.badge-pri-high{background:#fdf2f8;color:#9d174d}.badge-pri-medium{background:#fff8f0;color:#92400e}.badge-pri-low{background:var(--success-bg);color:#166534}.badge-level-l1{background:#e0f2fe;color:#075985}.badge-level-l2{background:var(--warning-bg);color:var(--warning)}.badge-level-l3{background:#fdf4ff;color:#7c3aed}.role-badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:20px;font-size:11.5px;font-weight:500}.role-badge.role-superadmin{background:#f3f0ff;color:#7c3aed}.role-badge.role-admin{background:var(--info-bg);color:var(--info)}.role-badge.role-coordinator{background:var(--success-bg);color:var(--success)}.badge-scope-rw{background:var(--info-bg);color:var(--info)}.badge-scope-wo{background:var(--warning-bg);color:var(--warning)}.badge-scope-ro{background:var(--success-bg);color:var(--success)}.badge-internal{background:#f3f0ff;color:#7c3aed;font-size:11px;padding:2px 8px;border-radius:20px;font-weight:500}.assignee-chip{display:inline-block;background:var(--page-bg);border:1px solid var(--border);border-radius:20px;padding:2px 10px;font-size:12px;color:var(--text)}.field{margin-bottom:16px}.field-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field-row-3{display:grid;grid-template-columns:1fr 1fr 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ease;white-space:nowrap;font-family:inherit}.btn-primary{background:var(--primary);color:#fff;border-color:var(--primary)}.btn-primary:hover{background:var(--primary-hover);border-color:var(--primary-hover)}.btn-secondary{background:var(--card-bg);color:var(--text);border-color:var(--border-mid)}.btn-secondary:hover{background:var(--page-bg)}.btn-ghost{background:transparent;color:var(--text-muted);border-color:var(--border)}.btn-ghost:hover{background:var(--page-bg);color:var(--text)}.btn-accent{background:var(--accent);color:#fff;border-color:var(--accent)}.btn-warning{background:var(--warning-bg);color:var(--warning);border-color:#fcd34d}.btn-warning:hover{background:#fef3c7}.btn-danger{background:var(--danger-bg);color:var(--danger);border-color:#fca5a5}.btn-danger:hover{background:#fee2e2}.btn-full{width:100%;justify-content:center}.btn-sm{padding:5px 10px;font-size:12px}.btn-lg{padding:12px 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10px;border-radius:var(--radius-sm);white-space:nowrap;pointer-events:none;opacity:0;transition:opacity .1s ease;z-index:10}.donut-svg{width:180px;height:180px}.donut-svg circle{transition:stroke-dasharray .4s ease}.donut-svg path{transition:opacity .12s ease}.donut-svg path:hover{opacity:.82}.donut-center{position:absolute;top:50%;left:50%;transform:translate(-50%, -50%);text-align:center;pointer-events:none}.donut-total{font-size:34px;font-weight:700;color:var(--text);line-height:1;letter-spacing:-.5px}.donut-total-label{font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;margin-top:4px}.donut-legend{display:flex;flex-direction:column;gap:8px;margin-top:16px}.donut-legend-row{display:flex;align-items:center;gap:8px;font-size:13px}.donut-legend-swatch{width:10px;height:10px;border-radius:3px;flex-shrink:0}.donut-legend-label{color:var(--text);flex:1}.donut-legend-count{font-weight:600;color:var(--text)}.donut-legend-pct{color:var(--text-muted);width:38px;text-align:right;font-size:12px}.month-chart{position:relative;display:flex;align-items:flex-end;gap:10px;height:180px;padding-top:8px;flex:1;min-width:0}.chart-gridlines{position:absolute;left:0;right:0;top:8px;bottom:0;pointer-events:none}.gridline{position:absolute;left:0;right:0;border-top:1px dashed 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span:last-child{transform:translateY(0)}.month-bar-count{font-size:12px;font-weight:600;color:var(--text);margin-top:8px}.month-bar-label{font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;margin-top:2px}.month-chart-legend{display:flex;gap:18px;justify-content:center;margin-top:4px;font-size:12px;color:var(--text-muted)}.month-chart-legend span{display:inline-flex;align-items:center;gap:6px}.month-chart-legend i{width:10px;height:10px;border-radius:2px;display:inline-block}.month-chart-legend .pri-low{background:var(--success)}.month-chart-legend .pri-medium{background:var(--warning)}.month-chart-legend .pri-high{background:var(--danger)}.country-bar-count{width:28px;font-size:13px;font-weight:600;flex-shrink:0}.modal-card{background:var(--card-bg);border-radius:var(--radius-lg);padding:28px;width:100%;max-width:500px;border:1px solid var(--border);box-shadow:0 20px 60px rgba(0,0,0,0.15)}.attachment-list{display:flex;flex-direction:column;gap:6px}.attachment-row{display:flex;align-items:center;gap:10px;padding:8px 10px;background:var(--page-bg);border:1px solid var(--border);border-radius:var(--radius-sm)}.att-icon{font-size:20px;flex-shrink:0}.att-info{flex:1;min-width:0}.att-name{font-size:13px;font-weight:500;color:var(--primary);text-decoration:none;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.att-name:hover{text-decoration:underline}.att-meta{font-size:11px;color:var(--text-muted)}.mono{font-family:'IBM Plex Mono', monospace}.text-muted{color:var(--text-muted)}.code-block{background:var(--page-bg);border:1px solid var(--border);border-radius:var(--radius-sm);padding:10px 14px;font-family:'IBM Plex Mono', monospace;font-size:12px;overflow-x:auto;margin:6px 0 16px;color:var(--text);white-space:pre-wrap;word-break:break-all}.token-preview{font-family:'IBM Plex Mono', monospace;font-size:12px;background:var(--page-bg);padding:3px 8px;border-radius:4px;border:1px solid var(--border)}.colour-field{display:flex;align-items:center;gap:8px}.colour-field input[type="color"]{width:44px;height:36px;padding:2px 3px;flex-shrink:0}.colour-field input[type="text"]{flex:1;font-family:monospace}.settings-section{margin-bottom:2rem}.settings-section-title{font-size:13px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em;margin-bottom:14px;padding-bottom:8px;border-bottom:1px solid var(--border)}.search-bar{display:flex;gap:8px;margin-bottom:16px;flex-wrap:wrap;align-items:center;background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius);padding:12px 16px}.search-bar .input{background:var(--page-bg)}.search-count{margin-left:auto;font-size:12px;color:var(--text-muted);white-space:nowrap}.user-grid{display:grid;grid-template-columns:repeat(auto-fill, minmax(280px, 1fr));gap:12px}.user-card{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--radius);padding:16px;display:flex;align-items:center;gap:14px;transition:border-color box-shadow .12s ease}.user-card:hover{border-color:var(--primary);box-shadow:0 2px 12px rgba(26,78,216,0.08)}.user-card-info{flex:1;min-width:0}.user-card-name{font-weight:600;font-size:14px}.user-card-email{font-size:12px;color:var(--text-muted);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-card-meta{display:flex;gap:6px;margin-top:8px;flex-wrap:wrap;align-items:center}.login-steps{display:flex;align-items:center;gap:0;margin-bottom:2.5rem;padding:20px 0;border-bottom:1px solid var(--border)}.login-step{display:flex;align-items:center;gap:12px;flex:1}.login-step-icon{display:flex;align-items:center;justify-content:center;line-height:1;width:40px;height:40px;border-radius:50%;font-size:15px;font-weight:700;flex-shrink:0;background:var(--page-bg);border:2px solid var(--border-mid);color:var(--text-muted);transition:all .12s ease}.login-step-text{line-height:1.3}.login-step-title{font-size:13px;font-weight:600;color:var(--text-login-panel-title)}.login-step-sub{font-size:11px;color:var(--text-login-panel-title);margin-top:1px}.login-step-line{height:1px;flex:0 0 40px;background:var(--border-mid);margin:0 8px}.login-step.active .login-step-icon{background:var(--primary);border-color:var(--primary);color:#fff;box-shadow:0 4px 16px rgba(26,78,216,0.3)}.login-step.active .login-step-title{color:var(--primary)}.login-step.done .login-step-icon{background:var(--success-bg);border-color:var(--success);color:var(--success)}.login-step.done .login-step-title{color:var(--success)}.login-step.done .login-step-line{background:var(--success)}.otp-digit-wrap{display:flex;gap:8px;justify-content:center}.otp-box{width:54px;height:68px;text-align:center;font-size:30px;font-weight:700;font-family:'IBM Plex Mono', monospace;border:2px solid var(--border-mid);border-radius:12px;background:var(--page-bg);color:var(--text);outline:none;caret-color:transparent;transition:all 0.15s cubic-bezier(0.4, 0, 0.2, 1) .12s ease;box-shadow:0 1px 3px rgba(0,0,0,0.06)}.otp-box::placeholder{color:var(--border-mid);font-size:22px}.otp-box:focus{border-color:var(--primary);background:var(--card-bg);box-shadow:0 0 0 4px rgba(26,78,216,0.12),0 2px 8px rgba(0,0,0,0.08);transform:translateY(-2px)}.otp-box.otp-filled{border-color:var(--primary);background:rgba(26,78,216,0.05);color:var(--primary)}.otp-box.otp-error{border-color:var(--danger) !important;background:var(--danger-bg) !important;color:var(--danger) !important;box-shadow:0 0 0 4px rgba(185,28,28,0.12) !important;animation:otp-shake 0.4s cubic-bezier(0.36, 0.07, 0.19, 0.97)}.otp-box.otp-success{border-color:var(--success);background:var(--success-bg);color:var(--success);transform:translateY(-2px)}@keyframes otp-shake{10%,90%{transform:translateX(-2px)}20%,80%{transform:translateX(4px)}30%,50%,70%{transform:translateX(-5px)}40%,60%{transform:translateX(5px)}}.otp-sep{align-self:center;width:6px;height:6px;border-radius:50%;background:var(--border-mid);flex-shrink:0;margin:0 2px}.otp-timer{display:flex;align-items:center;justify-content:center;gap:10px;margin-top:1.25rem;font-size:13px;color:var(--text-muted)}.timer-ring{position:relative;width:36px;height:36px;flex-shrink:0}.timer-ring svg{transform:rotate(-90deg)}.timer-ring-track{stroke:var(--border);fill:none;stroke-width:3}.timer-ring-fill{stroke:var(--primary);fill:none;stroke-width:3;stroke-linecap:round;stroke-dasharray:88;stroke-dashoffset:0;transition:stroke .5s, stroke-dashoffset .9s linear}.timer-ring-fill.warn{stroke:var(--danger)}.timer-ring-label{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;line-height:1;font-size:10px;font-weight:700;font-family:'IBM Plex Mono', monospace;color:var(--primary)}.timer-ring-label.warn{color:var(--danger)}.login-body{display:flex;min-height:100vh}.login-bg{flex:1;background-size:cover;background-position:center;position:relative;display:none}@media (min-width: 900px){.login-bg{display:block}}.login-bg-overlay{position:absolute;inset:0;display:flex;align-items:flex-end;padding:40px}.login-bg-text{color:#fff}.login-bg-title{font-size:28px;font-weight:700;line-height:1.2}.login-bg-sub{font-size:15px;opacity:.8;margin-top:8px}.login-panel{width:100%;max-width:440px;background:var(--bg-panel-login);display:flex;flex-direction:column;justify-content:center;padding:48px;border-left:1px solid var(--border);min-height:100vh}@media (max-width: 899px){.login-panel{max-width:100%;border:none;padding:32px 24px}}.login-brand{display:flex;align-items:center;gap:14px;margin-bottom:36px}.login-hint{margin-top:24px;padding:12px 14px;background:var(--page-bg);border-radius:var(--radius-sm);font-size:12px;color:var(--text-muted);line-height:1.7}.login-version{margin-top:1.5rem;text-align:center;font-size:11px;color:var(--text-hint);font-family:'IBM Plex Mono', monospace;letter-spacing:.04em}.otp-steps{display:flex;align-items:center;margin-bottom:1.5rem}.otp-step{display:flex;flex-direction:column;align-items:center;gap:4px;flex:1}.step-num{display:flex;align-items:center;justify-content:center;line-height:1;width:32px;height:32px;border-radius:50%;font-size:13px;font-weight:600;background:var(--page-bg);border:1.5px solid var(--border-mid);color:var(--text-muted)}.step-label{font-size:11px;color:var(--text-muted);font-weight:500}.step-line{flex:1;height:1.5px;background:var(--border-mid);margin:0 8px;margin-bottom:16px}.otp-step.active .step-num{background:var(--primary);border-color:var(--primary);color:#fff}.otp-step.active .step-label{color:var(--primary)}.otp-step.done .step-num{background:var(--success-bg);border-color:var(--success);color:var(--success)}.escalation-levels{display:flex;align-items:center}.esc-level{display:flex;flex-direction:column;align-items:center;gap:6px}.esc-level .esc-dot{transition:all .12s ease;width:28px;height:28px;border-radius:50%;background:var(--page-bg);border:2px solid var(--border-mid)}.esc-level.done .esc-dot{background:var(--primary);border-color:var(--primary)}.esc-level.current .esc-dot{background:#fff;border-color:var(--primary);box-shadow:0 0 0 3px rgba(26,78,216,0.15)}.esc-label{font-size:11px;color:var(--text-muted);text-align:center;line-height:1.3}.esc-label small{font-size:10px}.esc-level.done .esc-label,.esc-level.current .esc-label{color:var(--primary);font-weight:500}.esc-line{flex:1;height:2px;background:var(--border-mid);margin:0 6px;margin-bottom:20px;transition:all .12s ease}.esc-line.active{background:var(--primary)}.esc-event{display:flex;gap:12px;padding:12px 0;border-bottom:1px solid var(--border)}.esc-event:last-child{border-bottom:none}.esc-event-icon{display:flex;align-items:center;justify-content:center;line-height:1;width:28px;height:28px;border-radius:50%;background:var(--warning-bg);color:var(--warning);font-weight:700;font-size:13px;flex-shrink:0;margin-top:2px}.esc-event-body{flex:1;display:flex;flex-direction:column;gap:4px}.esc-reason{font-size:13px;color:var(--text-muted);background:var(--page-bg);border-left:3px solid var(--border-mid);padding:6px 10px;border-radius:0 4px 4px 0;line-height:1.5}.mobile-topbar{display:none;position:fixed;top:0;left:0;right:0;height:56px;background:var(--card-bg);border-bottom:1px solid var(--border);align-items:center;gap:12px;padding:0 16px;z-index:60}.mobile-menu-btn{display:flex;align-items:center;justify-content:center;line-height:1;width:36px;height:36px;border-radius:var(--radius-sm);background:transparent;border:none;color:var(--text);cursor:pointer;flex-shrink:0}.mobile-menu-btn:hover{background:var(--page-bg)}.mobile-topbar-title{font-weight:700;font-size:15px;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}@media (max-width: 1200px){.stats-grid{grid-template-columns:repeat(3, 1fr)}.dash-grid{grid-template-columns:1fr}.grid-3{grid-template-columns:1fr 1fr}}@media (max-width: 900px){.stats-grid{grid-template-columns:repeat(2, 1fr)}.detail-grid{grid-template-columns:1fr}.grid-2{grid-template-columns:1fr}.grid-3{grid-template-columns:1fr}.field-row{grid-template-columns:1fr}.field-row-3{grid-template-columns:1fr}.meta-row{grid-template-columns:1fr}.main{padding:76px 16px 40px}.sidebar{transform:translateX(-100%);transition:transform .25s ease;z-index:200}body.mobile-nav-open .sidebar{transform:translateX(0)}.mobile-topbar{display:flex}.sidebar-backdrop{display:none;position:fixed;inset:0;background:rgba(0,0,0,0.4);z-index:150}body.mobile-nav-open .sidebar-backdrop{display:block}}@media (max-width: 480px){.stats-grid{grid-template-columns:1fr}}